• Payments are 100% secure.

  • Free shipping 12 - 16 working days.

  • Fast DHL shipping fee (15 €) 8-12 business days.

  • Refund and free exchange for 14 days for faulty items.

  • Customer service available on business days.


- My product received is faulty

If your product has visible defects that are not specific to the basic product, you will send us photos of defects with a signed paper and stating on the honor that you received a product with found at the opening of the package material defects that are not caused by any action on your part.

If these defects are the result of an action you have committed, the item (s) can not be replaced.

- I haven’t received my order

If your product doesn’t arrive yet, the package may be late, this is maybe a transport technical problem which is not the responsibility of SUNCIEL. any casual responsibility could be taking in charge of our society. Your package can be affected by many reasons like for example : Natural hazards, vacations or strike.

- I haven’t the totality of my order

Don’t Worry! It’s probably due to the send of more than one package for an order if you have bought many items. 

A few other reason can explain your situation. Your package(s) have probably encountered a difficulty in its travel and the delivered time is longer. Your package can also be lost, in this case, we will do a reclamation to the transporter. 

As well, verify if a member of your family or your neighbour didn’t take it for you. If the reception has been validate per the transporter, an inquest will be open to found your package.

If the deliverer is guilty of the lost or steal of the package(s), we ask you to verify the package at reception behind the deliverer, if the package(s) is damage and look like opened. If articles are lost we invite you to make writing reservation before to signed. And it will be more profitable for you if you send us a message to tell the problem encounter and after that help you to found a solution. If the transporter is guilty, it will process to the refund of the transport bill and a part of the order loss. The deadline for that process is legally almost 2 month. After this deadline the transporter don’t have reply, a judiciary process will be done.

Smilie cosmetics  don’t participate to the deferral fees

- My package is return to SUNCIEL society, what can I do?

If you was in absent when the deliverer came and any relay point had been choose, the package is probably returned to our provider. In this case, a mail will be sent to verify if the provider have received the package. In that situation, the package will be sent to you one more time but will be at your charge SUNCIEL  is not responsible to the come back of the package. 

- You ordered but the provider is out of stock

In rare case the provider can be out of stock before we have done the check out listing. In this case a message will be send to you to warning you of the supply. In this case, a message will be sent to told you about the late. If your order has more than one item, we will try to send your order soon as possible. If the supplier don’t want to sell a product anymore we will find a solution to found you an other item who can enjoy you even if the price is a little bet more higher.

- Availability of the customer at the time of delivery 

If the customer does not make himself available to collect the Product, the carrier may leave a notice with the instructions to proceed with the return or collection of the shipped Product. The Customer relieves the Seller of any liability deriving from the failure to return or the withdrawal of the Product, even if due to the failure to issue the notice or, in any case, to the negligence of the Customer.


 - Customs and other Taxes

SUNCIEL  will not bear any customs and other charges with your orders.It will be payed by you .These will remain due at point of,or After the delivery.

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